Return Policy

Effective Date: 20-May-2023
Last Updated: 22-April-2025

SVTech Consulting Services (“SVTech,” “we,” “our,” or “us”) delivers all products and services electronically (e.g., video sessions, emailed deliverables, cloud-based assets). Because nothing physical ships, traditional returns are not possible. Instead, we provide a structured resolution process to ensure client satisfaction while remaining fully compliant with Stripe’s Terms of Service and applicable consumer-protection laws.

1 When a “Return” May Be Requested

A return-equivalent remedy (re-performance, service credit, or partial/full refund) may be requested if any of the following occur:

• Non-Delivery – We failed to initiate or complete the service you booked.
• Service Not as Described – The work delivered materially deviates from the written scope published at checkout.
• Technical Failure on Our Side – A system error prevented you from accessing the service and we cannot provide an alternative method within a reasonable time.
• Duplicate Purchase – You were unintentionally charged twice for the same booking.

Notify us within 30 calendar days of the scheduled service date (or the date you first experienced the issue, whichever is earlier). Late requests are automatically declined.

2 Situations Not Covered

No resolution is offered when:

• You simply change your mind after the service is delivered as scoped.
• You miss an appointment or fail to supply required materials.
• Force majeure events (e.g., regional internet outage) make delivery temporarily impossible.
• A custom project (involving >4 billable prep hours) is already under way; those engagements may be eligible only for pro-rated adjustments.
• The request arrives more than 30 days after the service date.

3 How to Request a Remedy

1. Email support@svtechconsultingservices.com with the subject line “Return Request – [Invoice ID]”.
2. Provide:
   • Full legal name and contact email used at purchase
   • Date and name of the service
   • Detailed explanation of the issue
   • Any supporting evidence (screenshots, correspondence)
3. We acknowledge receipt within 2 business days and may ask for additional details.
4. If more information is needed, respond within 5 business days or the case will be closed for insufficient information.

4 Evaluation & Resolution Timeline

Complex cases may require extra time; if so, we will notify you in writing.

5 Remedy Types

• Full Refund – Returned via the original Stripe payment method when we are wholly at fault (e.g., non-delivery, duplicate charge).
• Partial Refund or Credit – Applied when only part of the engagement is affected; credits remain valid for 12 months and are non-transferable.
• Re-Performance – A new session or deliverable scheduled at no extra cost.

All refunds are issued in USD; foreign-currency variances are outside our control. Stripe’s non-refundable processing fees may be deducted unless SVTech is at fault.

6 Chargebacks & Fraud Prevention

Contact us first. Initiating a dispute with your bank or Stripe before allowing us to resolve the issue may delay your remedy and could result in suspension of your SVTech account. Fraudulent or bad-faith claims are contested vigorously, and we provide Stripe with full documentation to protect against unwarranted chargebacks.

7 Policy Updates

We may revise this Return Policy to reflect operational or legal changes. Material updates take effect 14 days after posting. Continued use of our services after that date constitutes acceptance.

8 Contact

Questions? Reach out any time:
Email: support@svtechconsultingservices.com
Phone: [Insert Phone Number]
Mailing Address: SVTech Consulting Services, [Insert Address]

By purchasing any SVTech service, you acknowledge that you have read, understood, and agree to this Return Policy.